January 30, 2019
Technical Support by the Numbers
Data:
- 76,556 calls answered
- 215 average number of calls per day
- 32 seconds average wait time
- 84% of calls answered within 30 seconds
- 89% of calls answered in less than 1 minute
- Less than 11 minutes average call time
- 70+ years of collective experience
- 29 skilled technical support team members
- 2.6 years average tenure
- 8 new technical support team members hired in 2018
